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Extended Access

Extended Access

The practice can now provide extended (pre-bookable only) appointments to you on a Monday, Thursday and Friday Evening 6.30pm-8pm.

Please note the telephones will not be available, so these appointments will need to be pre-booked within the surgery normal hours 8.00-6.30pm. There will also be some additional pre-bookable appointments from 8am-8.30am on a Monday, Thursday and Friday. Saturday hours will no longer be available to you from the practice but additional weekend appointments will be made available to you in the very near future from other local practices.

Any questions please ask at reception.  

Blood Testing Services

From Tuesday 3rd April the practice will be providing the blood testing services to patients. This means that if you are required to have a blood test you will be able to book directly with the practice for an appointment. Please remember if you are unable to attend the appointment you must cancel as this is protected time that will be wasted. Any questions please ask at reception.

Any blood test requests that the hospital require you to have you will need to take the form and the hospital will take the blood (the practice cannot take the blood).

Telephone System Update! From 1 June 2018 -

Dedicated number for Advice Calls/Visit Requests- 526666

From Friday 1st June 2018 the practice will be piloting a new telephone Care Navigating system with the aim to assist patients more effectively and efficiently. By calling this new number it will allow you to speak with a care navigator who will be able to offer advice, signpost you to the most appropriate service, and/or pass your request to the clinician within the practice. You can continue to call 526060 if you require an appointment. 

Restricted Lunch Time Telephone Access! - From 1st June 18

The practice will also be having restricted telephone access between 1-2pm however the practice will remain open and any emergencies dealt with as appropriate.

Thank you for your continued support to help improve your practices for all.   

Improved Access - On the Day Appointments

All appointments that are available for patients who deem the appointment to be urgent for that day will be available from 8am (please note previously you would be asked to call back at 11.30 this is no longer necessary). Staff will ask you for an indication of the problem in order to signpost you to the most appropriate clinician or service provider to meet your needs. Appointments can be booked online or by telephone, you can also call 111 or visit your local pharmacy first.   

Which health service should you choose?

Mobile Numbers! 

Since the implementation of our new computer system we are able to send SMS text reminders about routine appointments at the surgery. We would encourage all patients to check that we have the correct mobile number on our records,

Health Checks for those aged 40-74.

 The NHS Health Check is a new National program that offers checks to patients between the ages of 40 and 74, once every five years.

For more information, please go to the Clinics and Services tab.

Appointments for those who work:

We offer book-ahead appointments on Saturday mornings at alternate sites, and we have Nurse Practitioner appointments or telephone triage available over lunchtime.

*Please note the Saturday morning clinics ARE NOT walk-in surgeries - appointments are pre-booked only. Also the pharmacy at Alexandra Road is not open on any Saturday.

Chaperones

If you would like a chaperone present during your consultation please let Reception know as you book your appointment or check-in for it. Thank-you

 

 

Accessibility Statement for My Surgery Website

This website is run by My Surgery Website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • the website is usable with Browsealoud.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • video streams do not have captions
  • website not accessible via a keyboard
  • colour contrast doesn’t meet 4.5:1 ratio

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquires@mysurgerywebsite.co.uk

Tel: 0333 433 0021

We’ll consider your request and get back to you in 28 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

My Surgery Website
Indigo House
Sussex Avenue
Hunslet
Leeds
LS10 2LF

Email: enquires@mysurgerywebsite.co.uk

Report all accessibility issues for My Surgery Website via email to enquires@mysurgerywebsite.co.uk with the email subjects “Accessibility Problem”.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Non Unique Elements

Not all elements on a page have a unique ID.This fails WCAG 2.1 success criterion 1.3.1 & 4.1.1 (Info and Relationships & Parsing).

We plan to make all elements unique by September 2020.

Input Fields

All input fields don’t have descriptions and role attributes. This fails WCAG 2.1 success criterion 1.3.1, 3.3.2, 4.1.2 (Info and Relationships, Label or Instruction & Name, Role,Value).

We plan a descriptions and role attributes to all input fields by September 2020.

Content not Included in Landmarks

Not all landmarks include content.This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

We plan to make all elements unique by September 2020.

Labels in Forms

Not all labels are connected to a form control.This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

We plan to make all elements unique by September 2020.

Form Elements are not Group

Not all form elements are grouped.This fails WCAG 2.1 success criterion 1.3.1 & 3.3.2 (Info and Relationships Label or Instructions).

We plan to add group elements by September 2020.

Colour Contrast

The default colour combinations fail to meet the 4.5:1 contrast ratio.This fails WCAG 2.1 success criterion 1.4.3 (Contrast).

We plan to add an ID by September 2020.

No Keyboard Shortcuts

The content is not accessible via a keyboard.This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).

We plan to keyboard access by September 2020.

Webpage Titles

Not all pages have titles.This fails WCAG 2.1 success criterion 2.4.2 (Page Titled).

We plan to keyboard access by September 2020.

Focus on Elements

Not all elements are focused on highlight.This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible).

We plan to keyboard access by September 2020.

Language of Page

Language of pages has not been set.This fails WCAG 2.1 success criterion 3.1.1 (Language of Page).

We plan to add group elements by September 2020.

Submit Actions

All Submit buttons don’t have the correct action type. This fails WCAG 2.1 success criterion 3.2.2 & 4.1.2 (On Input & Name, Role, Value).

We plan to correct the button types by September 2020.

Disproportionate burden

Alternative Tags for Images

Some images do not have a text alternative, so people using a screen reader can’t access the information. This fails WCAG 1.1 success criterion 1.1.1 (Non-text Content).

My Surgery Website is a content management system and don’t control the images added by end users.

Link Description

Not all external link descriptions specify the link destination. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose in Context).

My Surgery Website is a content management system and don’t control the content users add.

iFrame Descriptions Missing

Some iframes are missing the description. This fails WCAG 2.1 success criterion 4.1.2 (Name,Role,Value).

My Surgery Website is a content management system and don’t control the content provided via an iframe

Inline Styling

Some content contains inline styling. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

My Surgery Website is a content management system and don’t control the content users add.

Content that’s not within the scope of the accessibility regulations

Audio Captions

YouTube fails to show audio descriptions as default. This fails WCAG 2.1 success criterion 1.2.5 (Audio Description).

The information is from third party software and added via an iframe on to our site. There is a setting option to turn on audio description via the video.

Links to Multiple Destinations

Dropdown menus have links to multiple destinations.This fails WCAG 2.1 success criterion 2.4.4 (Link of Purpose).

How we tested this website

This website was last tested on 27th September 2019. The test was carried out My Surgery Website. We tested the site using the Chrome extension application ‘Site Improver Accessibility Checker’. The website also went under manual testing.

We tested:

Our main website platform

  • all templates
  • all default colour combinations available via the platform
  • all widgets

This statement was prepared on 27th September 2019. It was last updated on 27th September 2019.

 
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