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Extended Access

Extended Access

The practice can now provide extended (pre-bookable only) appointments to you on a Monday, Thursday and Friday Evening 6.30pm-8pm.

Please note the telephones will not be available, so these appointments will need to be pre-booked within the surgery normal hours 8.00-6.30pm. There will also be some additional pre-bookable appointments from 8am-8.30am on a Monday, Thursday and Friday. Saturday hours will no longer be available to you from the practice but additional weekend appointments will be made available to you in the very near future from other local practices.

Any questions please ask at reception.  

Blood Testing Services

From Tuesday 3rd April the practice will be providing the blood testing services to patients. This means that if you are required to have a blood test you will be able to book directly with the practice for an appointment. Please remember if you are unable to attend the appointment you must cancel as this is protected time that will be wasted. Any questions please ask at reception.

Any blood test requests that the hospital require you to have you will need to take the form and the hospital will take the blood (the practice cannot take the blood).

Telephone System Update! From 1 June 2018 -

Dedicated number for Advice Calls/Visit Requests- 526666

From Friday 1st June 2018 the practice will be piloting a new telephone Care Navigating system with the aim to assist patients more effectively and efficiently. By calling this new number it will allow you to speak with a care navigator who will be able to offer advice, signpost you to the most appropriate service, and/or pass your request to the clinician within the practice. You can continue to call 526060 if you require an appointment. 

Restricted Lunch Time Telephone Access! - From 1st June 18

The practice will also be having restricted telephone access between 1-2pm however the practice will remain open and any emergencies dealt with as appropriate.

Thank you for your continued support to help improve your practices for all.   

Improved Access - On the Day Appointments

All appointments that are available for patients who deem the appointment to be urgent for that day will be available from 8am (please note previously you would be asked to call back at 11.30 this is no longer necessary). Staff will ask you for an indication of the problem in order to signpost you to the most appropriate clinician or service provider to meet your needs. Appointments can be booked online or by telephone, you can also call 111 or visit your local pharmacy first.   

Which health service should you choose?

Mobile Numbers! 

Since the implementation of our new computer system we are able to send SMS text reminders about routine appointments at the surgery. We would encourage all patients to check that we have the correct mobile number on our records,

Health Checks for those aged 40-74.

 The NHS Health Check is a new National program that offers checks to patients between the ages of 40 and 74, once every five years.

For more information, please go to the Clinics and Services tab.

Appointments for those who work:

We offer book-ahead appointments on Saturday mornings at alternate sites, and we have Nurse Practitioner appointments or telephone triage available over lunchtime.

*Please note the Saturday morning clinics ARE NOT walk-in surgeries - appointments are pre-booked only. Also the pharmacy at Alexandra Road is not open on any Saturday.


If you would like a chaperone present during your consultation please let Reception know as you book your appointment or check-in for it. Thank-you



Clinics and Services

Services available during core hour (8:00am to 6:30pm) under the NHS contract

Core services

  • general management of medical conditions
  • health promotion advice
  • emergency care if appropriate
  • referral for other services, if appropriate
  • urgently required care for temporary residents

Additional services pregnant

  • cervical screening
  • contraceptive services
  • vaccinations and immunisations
  • child health surveillance
  • maternity services
  • minor surgery procedures
  • chronic disease management
  • mental health link worker
  • stop smoking advisor
  • Health Trainer

In addition;

  • registered patients aged 16 -75 who have not been seen for 3 years may request a consultation.
  • registered patients aged over 75 years who have not been seen in the previous 12 months may request a consultation.

If you are unable to attend the surgery for these checks because of your medical condition a home visit may be arranged.

NHS Health Checks

NHS Health Check is a National program that offers checks to patients between the ages of 40 and 74, once every five years.

The purpose of this is to assess the risk of you developing heart disease, stroke, diabetes or kidney disease and offer advice, help and support about what you can do to reduce the risks.

The appointment should last no longer than 30 mins and will be based on straightforward tests and questions.

Suffolk County Council (who commission the NHS health checks service) writes to elligible patients with information of how to make an appointment.

Extended Access

Many of the above services are now available on Monday, Thursday & Friday evenings from 6.30pm - 8pm. Contact the receptionist for more details.

Sick Notes

We all get ill every now and then and may require time off from work. Here are a few facts and rules you need to know:

  •  For the first 7 days of your illness you can self-certificate, which means that you do not need to see a doctor for a sick note.
  • Self certification means that you can tell your employer that you are sick and cannot work.
  • 7 day7s self certification is the law and your employer should accept this. They do not require evidence from your doctor about your illness in the first 7days.
  • Most employers will normally have their own self certification form so you should contact your employers directly.
  • If on the 7th day you are still unable to work you will need a sick note from the doctor.
  • Doctors are not able to issue a sick not if they have not already seen you about this problem.
  • If you have been off work for more than 4days in a row you may be able to claim statutory sick pay and should ask your employer for and Sc2 form or download one from the government website.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website