Bank Holiday Closures
The Surgery closes on all UK bank/public holiday and re-opens at 8am on the next working Day. Please ensure you order your medication earlier in the week to allow for the bank holiday closure.
Should you require emergency medical attention please call 999. For any urgent matter that can't wait until the surgery reopens please call NHS 111 or the usual surgery numbers, which will transfer you to the Out of Hours GP service.
Alexandra & Crestview Surgeries are closed Saturdays and Sundays
Patients are generally seen at the surgery, but between the hours of 8.00 am and 6.30 pm patients may be seen at home if the doctor considers a home visit necessary because of the patient’s medical condition.
Please call the surgery as soon as possible before 11.30 am if you believe a home visit to be necessary.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.
On-line appointment booking/cancelling
Appointments can be viewed, made or cancelled on-line. In order to sign-up to this service you will need to approach reception at either one of our sites and request log-in details, you will be given an information sheet with all the details you will need to register.
Once you have obtained this information you can access the portal via the following link. It is important that you click on the option to 'register' first.
Changing your appointment.
Although you may book an appointment with either a GP or Nurse Practitioner sometimes we may swap it, as it may not be with the most appropriate clinician.
Improved Access at Alexandra & Crestview Surgeries
The Surgery will now be open every Monday, Thursday and Friday Evening and have appointments available to pre-book from 8am-8.30am and 6.30pm-8pm. This will be in replacement of the Saturdays that were provided, but weekend cover will be available to you from other practices within the area very soon. Please note that there will be no additional telephone access available from 6.30-8pm. These appointments are not available to book via the online service.