Bank Holiday Closures
The Surgery closes on all UK bank/public holiday and re-opens at 8am on the next working Day. Please ensure you order your medication earlier in the week to allow for the bank holiday closure.
Should you require emergency medical attention please call 999. For any urgent matter that can't wait until the surgery reopens please call NHS 111 or the usual surgery numbers, which will transfer you to the Out of Hours GP service.
There are Saturday openings between 8.45 am and 11.15 am, alternating between Alexandra and Crestview. These additional hours are for routine, pre-booked appointments with either a doctor or a nurse. (Please note the Co-op pharmacy at Alexandra Road surgery does not open on any Saturday).
These extended hours appointments can be booked at either site, regardless of where you usually attend.
Please note that patients attending without a pre-arranged appointment will NOT be seen.
Patients are generally seen at the surgery, but between the hours of 8.00 am and 6.30 pm patients may be seen at home if the doctor considers a home visit necessary because of the patient’s medical condition.
Please call the surgery as soon as possible before 11.30 am if you believe a home visit to be necessary.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.
On-line appointment booking/cancelling
Appointments can be viewed, made or cancelled on-line. In order to sign-up to this service you will need to approach reception at either one of our sites and request log-in details, you will be given an information sheet with all the details you will need to register.
Once you have obtained this information you can access the portal via the following link. It is important that you click on the option to 'register' first.