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Telephone System Change! Telephone number -

01502 526060

From Monday 22nd January 2018 the practice will be piloting a new telephone hub system with the aim to assist patients more effectively and efficiently. The staff will ask you some questions in order to signpost you to the most appropriate clinician/service to meet your needs. There will be only one number that you will be required to use and telephone 01502 526060 so please erase and replace any existing numbers you may have stored. 

Thank you for your continued support to help improve your practices for all.   

Improved Access - On the Day Appointments

All appointments that are available for patients who deem the appointment to be urgent for that day will be available from 8am (please note previously you would be asked to call back at 11.30 this is no longer necessary). Staff will ask you for an indication of the problem in order to signpost you to the most appropriate clinician or service provider to meet your needs. Appointments can be booked online or by telephone, you can also call 111 or visit your local pharmacy first.   

Which health service should you choose?

Mobile Numbers! 

Since the implementation of our new computer system we are able to send SMS text reminders about routine appointments at the surgery. We would encourage all patients to check that we have the correct mobile number on our records,

Health Checks for those aged 40-74.

 The NHS Health Check is a new National program that offers checks to patients between the ages of 40 and 74, once every five years.

For more information, please go to the Clinics and Services tab.

Appointments for those who work:

We offer book-ahead appointments on Saturday mornings at alternate sites, and we have Nurse Practitioner appointments or telephone triage available over lunchtime.

*Please note the Saturday morning clinics ARE NOT walk-in surgeries - appointments are pre-booked only. Also the pharmacy at Alexandra Road is not open on any Saturday.


If you would like a chaperone present during your consultation please let Reception know as you book your appointment or check-in for it. Thank-you


Opening Hours

Monday - Friday:08:00 to 18:30
Saturday:08:45 to 11:15


Bank Holiday Closures 

The Surgery closes on all UK bank/public holiday and re-opens at 8am on the next working Day. Please ensure you order your medication earlier in the week to allow for the bank holiday closure.

Should you require emergency medical attention please call 999. For any urgent matter that can't wait until the surgery reopens please call NHS 111 or the usual surgery numbers, which will transfer you to the Out of Hours GP service.

Saturday Opening

There are Saturday openings between 8.45 am and 11.15 am, alternating between Alexandra and Crestview. These additional hours are for routine, pre-booked appointments with either a doctor or a nurse.  (Please note the Co-op pharmacy at Alexandra Road surgery does not open on any Saturday).

These extended  hours appointments can be booked at either site, regardless of where you usually attend.

Please note that patients attending without a pre-arranged appointment will NOT be seen.

Home Visits

Patients are generally seen at the surgery, but between the hours of 8.00 am and 6.30 pm patients may be seen at home if the doctor considers a home visit necessary because of the patient’s medical condition.

Please call the surgery as soon as possible before 11.30 am if you believe a home visit to be necessary.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.

On-line appointment booking/cancelling

Appointments can be viewed, made or cancelled on-line. In order to sign-up to this service you will need to approach reception at either one of our sites and request log-in details, you will be given an information sheet with all the details you will need to register. 

Once you have obtained this information you can access the portal via the following link. It is important that you click on the option to 'register' first.

emis access

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