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Telephone System Change! Telephone number -

01502 526060

From Monday 22nd January 2018 the practice will be piloting a new telephone hub system with the aim to assist patients more effectively and efficiently. The staff will ask you some questions in order to signpost you to the most appropriate clinician/service to meet your needs. There will be only one number that you will be required to use and telephone 01502 526060 so please erase and replace any existing numbers you may have stored. 

Thank you for your continued support to help improve your practices for all.   

Improved Access - On the Day Appointments

All appointments that are available for patients who deem the appointment to be urgent for that day will be available from 8am (please note previously you would be asked to call back at 11.30 this is no longer necessary). Staff will ask you for an indication of the problem in order to signpost you to the most appropriate clinician or service provider to meet your needs. Appointments can be booked online or by telephone, you can also call 111 or visit your local pharmacy first.   

Which health service should you choose?

Mobile Numbers! 

Since the implementation of our new computer system we are able to send SMS text reminders about routine appointments at the surgery. We would encourage all patients to check that we have the correct mobile number on our records,

Health Checks for those aged 40-74.

 The NHS Health Check is a new National program that offers checks to patients between the ages of 40 and 74, once every five years.

For more information, please go to the Clinics and Services tab.

Appointments for those who work:

We offer book-ahead appointments on Saturday mornings at alternate sites, and we have Nurse Practitioner appointments or telephone triage available over lunchtime.

*Please note the Saturday morning clinics ARE NOT walk-in surgeries - appointments are pre-booked only. Also the pharmacy at Alexandra Road is not open on any Saturday.


If you would like a chaperone present during your consultation please let Reception know as you book your appointment or check-in for it. Thank-you



This practice follows the NHS complaints procedure when dealing with complaints. A copy of our practice complaints procedure is available at reception.

You may also comment on the service directly to the Reception Managers or the Practice Manager, who will follow up any concerns appropriately.

The practice would also be very pleased to receive compliments about the service we provide.

Please click on the links below to view our Patient Complaint Information Leaflet and the Complaint Form.

Complaint Form

Patient Complaint Information Leaflet

Form of authority to complain on someone else's behalf


Alternatively, you may wish to take the complaint to NHS England's complaints department. NHS England is the commissioner or purchaser of Primary Care, ie GPs, dentists, opticians, pharmacy and some specialised services.

You can contact the Complaints Team at NHS England:

By post to:
NHS England
PO Box 16738
B97 9PT

By email to: (Please state: ‘For the attention of the complaints team’ in the subject line.)
By telephone: 0300 311 22 33 (Monday to Friday 8.00am to 6.00pm, excluding English Bank Holidays)

If you would like help with making your complaint, you can contact the NHS Complaints Advocacy service which is free of any charges and completely confidential.

  • For NorfolkFor Suffolk

    NHS Complaints Advocacy Service
    PO Box 14043
    B6 9BL
    Tel: 0300 456 2370
    Fax: 0300 456 2365

    NHS Complaints Advocacy Service
    Mount Pleasant House
    Huntingdon Road
    CB3 0RN
    Tel: 0300 330 5454 (Helpline number)
    Tel: 0786 002 2939 (Textphone number)
    Fax: 0330 088 3762

If you have complained and are not satisfied with the response, you may contact the Parilamentary and Health Service Ombudsman. 

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