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Noticeboard

Extended Access

Extended Access

The practice can now provide extended (pre-bookable only) appointments to you on a Monday, Thursday and Friday Evening 6.30pm-8pm.

Please note the telephones will not be available, so these appointments will need to be pre-booked within the surgery normal hours 8.00-6.30pm. There will also be some additional pre-bookable appointments from 8am-8.30am on a Monday, Thursday and Friday. Saturday hours will no longer be available to you from the practice but additional weekend appointments will be made available to you in the very near future from other local practices.

Any questions please ask at reception.  

Blood Testing Services

From Tuesday 3rd April the practice will be providing the blood testing services to patients. This means that if you are required to have a blood test you will be able to book directly with the practice for an appointment. Please remember if you are unable to attend the appointment you must cancel as this is protected time that will be wasted. Any questions please ask at reception.

Any blood test requests that the hospital require you to have you will need to take the form and the hospital will take the blood (the practice cannot take the blood).

Telephone System Update! From 1 June 2018 -

Dedicated number for Advice Calls/Visit Requests- 526666

From Friday 1st June 2018 the practice will be piloting a new telephone Care Navigating system with the aim to assist patients more effectively and efficiently. By calling this new number it will allow you to speak with a care navigator who will be able to offer advice, signpost you to the most appropriate service, and/or pass your request to the clinician within the practice. You can continue to call 526060 if you require an appointment. 

Restricted Lunch Time Telephone Access! - From 1st June 18

The practice will also be having restricted telephone access between 1-2pm however the practice will remain open and any emergencies dealt with as appropriate.

Thank you for your continued support to help improve your practices for all.   

Improved Access - On the Day Appointments

All appointments that are available for patients who deem the appointment to be urgent for that day will be available from 8am (please note previously you would be asked to call back at 11.30 this is no longer necessary). Staff will ask you for an indication of the problem in order to signpost you to the most appropriate clinician or service provider to meet your needs. Appointments can be booked online or by telephone, you can also call 111 or visit your local pharmacy first.   

Which health service should you choose?

Mobile Numbers! 

Since the implementation of our new computer system we are able to send SMS text reminders about routine appointments at the surgery. We would encourage all patients to check that we have the correct mobile number on our records,

Health Checks for those aged 40-74.

 The NHS Health Check is a new National program that offers checks to patients between the ages of 40 and 74, once every five years.

For more information, please go to the Clinics and Services tab.

Appointments for those who work:

We offer book-ahead appointments on Saturday mornings at alternate sites, and we have Nurse Practitioner appointments or telephone triage available over lunchtime.

*Please note the Saturday morning clinics ARE NOT walk-in surgeries - appointments are pre-booked only. Also the pharmacy at Alexandra Road is not open on any Saturday.

Chaperones

If you would like a chaperone present during your consultation please let Reception know as you book your appointment or check-in for it. Thank-you

 

PALS and Healthwatch

PALS

All patients have the right to confidentially complain or compliment their local NHS service. HealthEast's PALS (Patient Advice and Liaison Service) and complaints service make sure that all patients in Great Yarmouth and Waveney (or their friends, family or carers) have ways to confidentially complain or compliment their local NHS service.

Who can I ask for help and advice about NHS services?
If you need help or advice, or have concerns about NHS services, contact the PALS Team. The service is confidential and acts independently to find a quick solution.

You can contact HealthEast's PALS Team:
By telephone: 01502 719567
By email on: GYWCCG.PALS@nhs.net

Healthwatch

The Healthwatch service ensures that the voices of service users, patients and the public are heard in the design, commissioning and delivery of services, the functions of local Healthwatch include providing an advice and information service to the public about accessing health and social care services and choice in relation to aspects of those services. This will help people to understand the health and social care system, which can be very confusing at times.

Healthwatch Suffolk contact details:

http://www.healthwatchsuffolk.co.uk/content/contact



 
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