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Noticeboard

Telephone System Change! Telephone number -

01502 526060

From Monday 22nd January 2018 the practice will be piloting a new telephone hub system with the aim to assist patients more effectively and efficiently. The staff will ask you some questions in order to signpost you to the most appropriate clinician/service to meet your needs. There will be only one number that you will be required to use and telephone 01502 526060 so please erase and replace any existing numbers you may have stored. 

Thank you for your continued support to help improve your practices for all.   

Improved Access - On the Day Appointments

All appointments that are available for patients who deem the appointment to be urgent for that day will be available from 8am (please note previously you would be asked to call back at 11.30 this is no longer necessary). Staff will ask you for an indication of the problem in order to signpost you to the most appropriate clinician or service provider to meet your needs. Appointments can be booked online or by telephone, you can also call 111 or visit your local pharmacy first.   

Which health service should you choose?

Mobile Numbers! 

Since the implementation of our new computer system we are able to send SMS text reminders about routine appointments at the surgery. We would encourage all patients to check that we have the correct mobile number on our records,

Health Checks for those aged 40-74.

 The NHS Health Check is a new National program that offers checks to patients between the ages of 40 and 74, once every five years.

For more information, please go to the Clinics and Services tab.

Appointments for those who work:

We offer book-ahead appointments on Saturday mornings at alternate sites, and we have Nurse Practitioner appointments or telephone triage available over lunchtime.

*Please note the Saturday morning clinics ARE NOT walk-in surgeries - appointments are pre-booked only. Also the pharmacy at Alexandra Road is not open on any Saturday.

Chaperones

If you would like a chaperone present during your consultation please let Reception know as you book your appointment or check-in for it. Thank-you

 

Research

NHS Research

As a patient at this Surgery you may be asked, possibly when phoning for an appointment or when seeing the GP, if you would like to take part in research. If this is the case you will be given a full explanation about the study/trial and what is involved.

Why do we do research?

  • It helps us to identify and provide the best possible care for you and your family
  • It looks at ways to prevent illness and helps us to improve treatments and services.
  • It helps us to increase our knowledge about illnesses

 

How can you, our patients, help us?

  • By filling in questionnaires
  • By letting the researcher look at your medical notes
  • Trying a new treatment or drug.

 

Please remember that taking part in research is voluntary - you do not have to take part and you can change your mind at anytime. If you decide that you no longer wish to take part this will not affect your care.

All studies run at the Practice have been looked at in-depth by various committees to ensure it is ethical, of value to our patients and to the NHS and that it respects the rights, safety and well being of those taking part.

If you would like to speak to somebody about research in the Practice please contact reception.

Thank you.

 



 
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