Extended Access at Alexandra & Crestview Surgeries
The Surgery will now be open every Monday, Thursday and Friday Evening and have appointments available to pre-book from 8am-8.30am and 6.30pm-8pm. This will be in replacement of the current Saturdays that are provided, but weekend cover will be available to you from other practices within the area very soon. Please note that there will be no additional telephone access available from 6.30-8pm.
Did you know in June 252 people failed to attend the practice for their booked appointment! This is extremely disappointing and frustrating for both clinicians and patients who were unable to get an appointment in the time frame they may have required.
If you do not require your appointment cancel it! Look after your NHS!
If you wish to text back to cancel your appointment you must ONLY use the word CANCEL. Please do NOT type anything as the system will not recognise it and therefore the appointment will not be cancelled.
If you haven’t yet signed up for GP Online Services simply call into the practice with two forms of photo ID and proof of address. We can sign you up there and then. GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. Find out more about this on www.nhs.uk/GPonlineservices
If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.
The practice processes prescriptions in a central hub at Crestview Medical Centre. We encourage patients to inform us of the pharmacy they use so we can send your prescriptions electronically directly to them, this will avoid any delay in collection and is a much seemless service.
Patient Reference Group Meeting
The date of the next meeting of the PRG will be Wednesday 22nd August at 2.30pm and will be held at Crestview Medical Centre. If you would like to be a member of the PRG or if you would like to raise anything regarding the practice to be discussed by the PRG please contact practice administrator Tracey Bullard to let her know. (Tel. 01502 526062 Email: firstname.lastname@example.org)
On-line appointment booking
We are able to offer our patients on-line, routine appointment booking with the Doctors at both sites. If you would like to sign up for this please speak to a receptionist at either site who will be able to provide you with the details you will NEED to register.
The appointments available for booking are single (10min) routine appointments with the GPs and nurse practitioners. If you feel you require longer than the allocated time for routine appointments we would advise you to speak to reception who can then book the appropriate time for you.
Enhanced Summary Care Records
A Summary Care Record is certain information from patient records' which is uploaded to the NHS 'Spine', a central database that only authorised NHS staff have access to. Patients can opt out and you may have already done so. Summary Care Records from the practice were uploaded to the 'Spine' in April 2014. This enables authorised personnel in hospitals in England (usually in A&E departments) to see your latest medications, any allergies you suffer from and any bad reactions to medication you have had so they may treat you safely. Further information is available in the attached leaflet. If you do NOT want a summary care record created please fill out page 2 of the attached leaflet and hand it in to Reception at either site. The practice uploads Summary Care Record information daily to the NHS 'Spine' for those patients who have not opted out.
We are now asking patients if they would like to 'enhance' their existing summary care record. This would mean that additional information to that stated above would be available (with your consent) to anyone from another primary or secondary care setting looking at your records. If you attended A&E for example, following an accident, and the A&E doctor wanted to know if you were allergic to anything but in your state of shock you weren't able to remember, he would ask your permission to look at your Summary Care Record, where he would be able to see any allergies previously recorded in your medical records. If you wanted to 'enhance' your record it would include the following information:
- Significant Medical History (Past and Present)
- Reason for Medication
- Anticipatory Care Information (important in the management of long term conditions)
- Communication Preferences
- End of Life Care Information
If you would like more information please speak to reception.