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Telephone System Change! Telephone number -

01502 526060

From Monday 22nd January 2018 the practice will be piloting a new telephone hub system with the aim to assist patients more effectively and efficiently. The staff will ask you some questions in order to signpost you to the most appropriate clinician/service to meet your needs. There will be only one number that you will be required to use and telephone 01502 526060 so please erase and replace any existing numbers you may have stored. 

Thank you for your continued support to help improve your practices for all.   

Improved Access - On the Day Appointments

All appointments that are available for patients who deem the appointment to be urgent for that day will be available from 8am (please note previously you would be asked to call back at 11.30 this is no longer necessary). Staff will ask you for an indication of the problem in order to signpost you to the most appropriate clinician or service provider to meet your needs. Appointments can be booked online or by telephone, you can also call 111 or visit your local pharmacy first.   

Which health service should you choose?

Mobile Numbers! 

Since the implementation of our new computer system we are able to send SMS text reminders about routine appointments at the surgery. We would encourage all patients to check that we have the correct mobile number on our records,

Health Checks for those aged 40-74.

 The NHS Health Check is a new National program that offers checks to patients between the ages of 40 and 74, once every five years.

For more information, please go to the Clinics and Services tab.

Appointments for those who work:

We offer book-ahead appointments on Saturday mornings at alternate sites, and we have Nurse Practitioner appointments or telephone triage available over lunchtime.

*Please note the Saturday morning clinics ARE NOT walk-in surgeries - appointments are pre-booked only. Also the pharmacy at Alexandra Road is not open on any Saturday.


If you would like a chaperone present during your consultation please let Reception know as you book your appointment or check-in for it. Thank-you


Latest News

Open Afternoon for Practice Community Event

We would like to thank all those that attended this very successful community health and wellbeing event held at Alexandra Road Surgery on Wednesday 29 November 17. There was a variety of providers in attendance discussing what services they had available to the local people over coffee and cake, as well as over 100 health checks being carried out on the public. Poster   

Following the success of this event the practice has decided to welcome some of the providers into the practice waiting rooms on a regular basis for you to liaise with. The following have been confirmed to date so feel free to pop along and meet with them-

Organisation Date Site AR Site CV
Warm Homes Healthy People08- Jan10.00-12.0013.30-16.00
Lowestoft O-go-go05-Feb9.00-11.0013.30-16.00
Healthwatch Suffolk06-Feb13.30-15.3010.30-12.30
Waveney Norse Home Alarms20- Feb9.30-12.00
Alzheimer's Society21-Feb9.00-11.0014.00-16.00
Waveney Norse Home Alarms27- Feb9.30-12.00
One Life Suffolk01-Mar9.00-12.0014.00-17.00


Appointment DNA's

Did you know in December 209 people failed to attend the practice for their booked appointment! This is extremely disappointing and frustrating for both clinicians and patients who were unable to get an appointment in the time frame they may have required.  

If you do not require your appointment cancel it! Look after your NHS!

If you wish to text back to cancel your appointment you must ONLY use the word CANCEL. Please do NOT type anything as the system will not recognise it and therefore the appointment will not be cancelled.

On-line services 

If you haven’t yet signed up for GP Online Services simply call into the practice with two forms of photo ID and proof of address. We can sign you up there and then. GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. Find out more about this on


If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.


The practice processes prescriptions in a central hub at Crestview Medical Centre. We encourage patients to inform us of the pharmacy they use so we can send your prescriptions electronically directly to them, this will avoid any delay in collection and is a much seemless service.  

Patient Reference Group Meeting

The date of the next meeting of the PRG will be Wednesday 21st February at 2.30pm and will be held at Crestview Medical Centre.  If you would like to be a member of the PRG or if you would like to raise anything regarding the practice to be discussed by the PRG please contact practice administrator Tracey Bullard to let her know. (Tel. 01502 526062 Email:

On-line appointment booking 

We are able to offer our patients on-line, routine appointment booking with the Doctors at both sites. If you would like to sign up for this please speak to a receptionist at either site who will be able to provide you with the details you will NEED to register.

The appointments available for booking are single (10min) routine appointments with the GPs and nurse practitioners. If you feel you require longer than the allocated time for routine appointments we would advise you to speak to reception who can then book the appropriate time for you.

emis access  

Enhanced Summary Care Records

A Summary Care Record is certain information from patient records' which is uploaded to the NHS 'Spine', a central database that only authorised NHS staff have access to. Patients can opt out and you may have already done so. Summary Care Records from the practice were uploaded to the 'Spine' in April 2014. This enables authorised personnel in hospitals in England (usually in A&E departments) to see your latest medications, any allergies you suffer from and any bad reactions to medication you have had so they may treat you safely. Further information is available in the attached leaflet. If you do NOT want a summary care record created please fill out page 2 of the attached leaflet and hand it in to Reception at either site. The practice uploads Summary Care Record information daily to the NHS 'Spine' for those patients who have not opted out.


We are now asking patients if they would like to 'enhance' their existing summary care record. This would mean that additional information to that stated above would be available (with your consent) to anyone from another primary or secondary care setting looking at your records. If you attended A&E for example, following an accident, and the A&E doctor wanted to know if you were allergic to anything but in your state of shock you weren't able to remember, he would ask your permission to look at your Summary Care Record, where he would be able to see any allergies previously recorded in your medical records. If you wanted to 'enhance' your record it would include the following information: 

  • Significant Medical History (Past and Present)
  • Reason for Medication 
  • Anticipatory Care Information (important in the management of long term conditions)
  • Communication Preferences
  • End of Life Care Information
  • Immunisations 

If you would like more information please speak to reception. 



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